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Returns
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Return and Exchange

[received a wrong or damaged order? click here]

 

We make returns fast and convenient. If you're not completely satisfied with your order, then postmark it back within 14 days from the date it was delivered for a refund. And we hope your next purchase suits you better!

 

  • You have 14 calendar days from the date your package is delivered to postmark your return.
  • Products must be unworn, in the state you received them, and in their original packaging.
  • At this time we do not process exchanges. If you're like a different size or product, please return your original item(s) for a refund and place a new order for your desired replacement(s).

 
Return shipping
 

  • You can use any shipping company to send your return.
  • Your return must be shipped in an external shipping box or envelope.

 
 
Processing time and Fees
 
  • FREE If your original order was completed with UPS Overnight, UPS 2day, or UPS 3day service.

    OR

    You keep at least 1 item of your order.
     
  • CHARGES If your
      original order was completed with our Free Ground shipping
    and your entire order is returned.

    Order 1 Item  Return 1 Item  Fee $8.00 USD
    Order 2 Items  Return 2 Items  Fee $14.00 USD
    Order 3 Items  Return 3 Items  Fee $20.00 USD
    + 6.00USD for each additional item.

    The restocking fee will be deducted from your refunded amount.
 

Step 1: Fill in and print our return form.

 

Step 2: Send the original item(s) and include the printed form inside of your  box.

 

Step 3: Mail your return to

Reedley,California
    US, 1041

 

Wrong or damaged order

   

We guarantee that all our items are brand new, authentic, and come in their original packaging. Unfortunately, we cannot guarantee the condition of the box or packaging, or minor creases in the products. However, if you received a damaged or wrong order, we want to make it right.

   

The Process
1. Send us an email at timberlandoutletsale@hotmail.com
2. Tell us the issue(s) you have with your order, and voila, we'll make it right.
 
Please be prepared to provide pictures of your damaged or wrong item for documentation.

 
Questions or concerns? Contact us
Merry Christmas - Timberlands